Refund policy

SHIPPING

LOCAL DELIVERY
Hone Aroma offers subsidised local courier delivery of $4.50 within Singapore. Please note that all orders above $80 are entitled to FREE shipping.

INTERNATIONAL DELIVERY
Hone Aroma offers a customised international shipping fee based on location for all orders. Please note that orders above $150 are entitled to FREE shipping.

SHIPPING INFORMATION
All orders will be dispatched within 2 - 3 working days from the payment verification date, unless stated otherwise.

You are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order.

 

REFUND/RETURN

HOW DO I RETURN AN ITEM?
If you are unsatisfied with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

WILL SHIPPING BE COVERED FOR MY RETURNS?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.