FAQ
Shipping & Returns
Return/refund policy
In an unlikely event you are dissatisfied with your product, do give us an opportunity to rectify your issue. You can reach out to us in the Contact Us page.
We also accept returns only if product is unopened and unused within 7 days of receiving the product. Refer to our Refund Policy for more info.
Alternatively you may drop an email toadmin@honearoma.com
Can I self collect?
We're based in Singapore and currently do not have self collection enabled, but stay tuned as more shipping options are on the way!
Can I modify my order?
Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations.
If you need to update any information on your order, email us at admin@honearoma.com as soon as possible!
Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct;
Hone aroma will not be responsible for any mistakes in keying in of information.
How long for delivery?
Please allow 3-5 days for processing and 5-7 days for standard delivery.
Customers outside Singapore and Malaysia may take up to 14 days for delivery.
How do I track my order?
After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.
The confirmation email will include tracking code and the name of shipping company. You may track your tracking code on their website.
Didn't get a tracking number?
Please email us with your order number and someone will get back to you. You may also use the Contact Us page
Where does Hone Aroma ship from?
Hone Aroma is made in, and proudly ships from Singapore.
Ninjavan delivery for Southeast Asia orders.
FedEx and UPS for other international deliveries.
What if I received an incorrect order?
If you believe there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product.
Product Information
Reed Diffuser
Reed Diffuser - How Long Does It Last?
80ml diffusers last between 4-7 weeks depending on environment factors. 220ml lasts up to 15 weeks.
Reed diffusers will evaporate faster if placed in windy areas or under direct sunlight. It is advised to avoid sunlight or windy areas to prolong the lifetime of your diffuser.
The more reed sticks are inserted, the faster the oil gets consumed.
Reed Diffuser - Product Quality
Our reed diffusers are hand-poured and packaged in Singapore with materials sourced from around the world.
Our carefully selected blends ensure safe, genuine and authentic scents.
Many other reed diffusers use alcohol to dilute their fragrance and increase evaporation speed. We have ensured our products are alcohol free and made from highest quality oils.
Hone Aroma fragrance oils are not meant to be ingested or applied directly onto skin. If ingestion occurs, consult medical attention immediately.
Reed Diffuser - How To Use?
Remove stopper with a spoon.
Start by inserting 2-3 reed sticks into bottle.
You may add or remove as per your preference of scent strength. The more reeds are inserted, the stronger throw of scent.
The diffuser will achieve full effect within a few hours. It is recommended to flip reeds once a month for consistent fragrance strength.
Hone aroma diffusers are blended to maximise scent strength. For small rooms, we have customers informing us that 1-2 reed stick is enough.
Reed Diffuser - Where To Place?
Reed diffusers are best placed near high traffic areas, away from direct sunlight. The appropriate placement height for maximum scent is around nose level.
Product Information
Pillar Scent Diffuser
Pillar Scent Diffuser - What is Cold Air Diffusion?
Cold air diffusion ensures consistent and subtle scenting without any highs or lows. This type of advanced atomization technology is residue free and safe for pets, children, artwork and furniture.
Cold air diffusion represents the cutting-edge technology utilized in the fragrance industry. This innovative method involves the utilization of cold filtered air, along with air pressure, to disperse oils into a fine mist of nanoparticles. By abstaining from heat or water, this scenting technique ensures that the therapeutic qualities of our fragrance oils remain intact, without any alteration to their delightful scent.
Pillar Scent Diffuser - Clogged or Weakening?
It may require cleaning! Click here to find out how to clean your pillar scent diffuser.
Pillar Scent Diffuser - Can I Use Other Essential Oils?
Pillar Scent Diffuser is designed to work with Hone Aroma's Premium Concentrate Aroma Oils.
Usage with other essential oils may cause clogging due to inappropriate density. Prolonged usage with other oils will cause severe damage to the nano pump system, causing weak scenting and loud noises.
Hone Aroma will not be responsible for damaged diffusers paired with other oils.
Click here to find out how to clean your diffuser.
Pillar Scent Diffuser - 30 Days Money Back Guarantee
Due to the nature of our products, used candles, reed diffusers, fragrance oils, and room sprays cannot be returned or refunded.
If you are not satisfied with your Pillar Scent Diffuser purchase, you can return your it within 30 days of delivery. Only items that have been purchased directly from Hone Aroma can be returned to Hone Aroma.
This 30 days money back guarantee is unique to Pillar Scent Diffuser and there will be no questions asked!
Pillar Scent Diffuser - Can I Attach Aroma Oil Bottle Directly To Diffuser?
Please use the empty bottle provided as the suction tube is measured perfectly to fit.
Pour aroma oil into empty bottle and re-attach to device.
Product Information
Aroma Oil Concentrate
What is a Hone Aroma Fragrance Oil?
Our signature Fragrance Oils are derived from the highest quality ingredients in the world. They are a blend of therapeutic-grade essential oils and perfume-quality fragrance oils, designed to uplift any living or commercial space.
For scents that mimic the notes of your favorite hotel scents, we have separated them into a Hotel Collection series.
Are Hone Aroma Fragrance Oils Safe?
Yes! Hone Aroma oils are made of a blend of therapeutic-grade essential oils and perfume-quality fragrance oils, designed to mimic the notes of your favorite hotel scents.
Hone Aroma Oils are IFRA compliant, meaning they meet the highest safety standards in the industry. All our oils are safe for children, pets, furniture and artwork.
Are Hone Aroma Oils Cruelty-free?
Yes, we are 100% Animal/Cruelty Free. We do not, and will never, test on animals.
What About Sensitivities to Fragrances?
Our formulas are 100% Non-Toxic and Hypoallergenic.
Hone Aroma oils are IFRA compliant meaning they are of the highest standards in the industry.
How Long Will the Oils Last?
We advise using at the recommended settings of 4-8 hours/day, daily.
This will allow a 50ml oil bottle to last approximately one month in a Pillar Scent Diffuser. For 120ml it will last 2 and a half months.
The exact length of time will depend on the usage and fragrance concentration.
These Oils Smell So Great; Can I use them on my skin?
Since our oils contain pure essential oils and plant essences, do not apply these oils topically as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water.
Do Hone Aroma Fragrance Oils have health benefits?
Our formulas maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment.
Our oils are made from the finest plant-derived essences and pure essential oils and have anti-bacterial, antiviral, and antifungal properties.